Shipping policy

Shipping Policy – Smart Store

Last Updated: June 2026

Thank you for shopping with Smart Store. We are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • All orders are verified before processing.
  • Orders are typically processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Time

Estimated delivery times are:

  • Major Cities: 3–5 business days
  • Other Cities & Remote Areas: 5–7 business days

Please note that delivery times are estimates and may vary due to:

  • Public holidays
  • Weather conditions
  • Courier delays
  • High order volume
  • Unforeseen circumstances beyond our control

3. Shipping Charges

Shipping charges (if applicable) will be clearly displayed during checkout before you complete your purchase.

From time to time, Smart Store may offer free shipping promotions on selected products or order values.

4. Order Confirmation

After placing your order:

  • You will receive an order confirmation.
  • Our team may contact you to verify your order before dispatch.
  • Orders that cannot be verified may be delayed or canceled.

5. Order Tracking

Once your order has been dispatched, tracking information will be shared via SMS, WhatsApp, or email (where applicable).

Customers can use the tracking number to monitor their shipment.

6. Delivery Guidelines

To ensure successful delivery:

  • Please provide a complete and accurate delivery address.
  • Keep your phone number active so the courier can contact you if needed.
  • Ensure someone is available to receive the parcel.

Repeated failed delivery attempts due to customer unavailability may result in order cancellation.

7. Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) across most locations in Pakistan.

For COD orders:

  • Please keep the exact payment amount ready at the time of delivery.
  • Payment must be completed before accepting the parcel.
  • Kindly do not open the package until payment has been made to the courier.

8. Damaged or Incorrect Orders

If you receive:

  • A damaged product
  • A defective item
  • An incorrect product
  • An incomplete order

Please contact us within 48 hours of delivery.

For faster resolution, we recommend providing:

  • Your order number
  • Clear photos of the product
  • An uncut unboxing video, if available

This helps us investigate and resolve your request more efficiently.

9. Delivery Delays

While we strive to deliver every order on time, occasional delays may occur due to courier operations or circumstances beyond our control.

If your order is significantly delayed, please contact our customer support team. We will coordinate with our logistics partner to provide an update.

10. Failed Deliveries

An order may be marked as failed if:

  • The customer is unavailable.
  • The provided address is incorrect or incomplete.
  • The customer refuses to accept the parcel.
  • The courier is unable to contact the customer after multiple attempts.

In such cases, Smart Store reserves the right to cancel the order.

11. Multiple Shipments

If your order contains multiple products, they may arrive in separate shipments depending on product availability and warehouse locations.

There will be no additional shipping charges for split shipments unless otherwise stated.

12. Shipping Limitations

Currently, Smart Store delivers within Pakistan only.

International shipping may become available in the future.

13. Returns & Refunds

For information regarding returns, replacements, and refunds, please refer to our Return & Refund Policy.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Smart Store

🌐 Website: smarttstore.shop

📧 Email: smarttstoreofficial@gmail.com

📱 WhatsApp: 03030604087

By placing an order with Smart Store, you acknowledge that you have read and agreed to this Shipping Policy.