Refund policy

Return & Refund Policy – Smart Store

Last Updated: June 2026

At Smart Store, customer satisfaction is our priority. We strive to provide quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or incomplete item, we are here to help.

1. Return Eligibility

You may request a return or replacement within 7 days of receiving your order if:

You received the wrong product.
The product is damaged during delivery.
The product is defective or not functioning as described.
The product is incomplete or missing parts.

To qualify for a return or replacement:

The product must be unused and in its original condition.
Original packaging, accessories, and any included items must be returned.
Proof of purchase (order number or invoice) must be provided.
An unboxing video and clear photos may be requested to verify the issue.

2. Non-Returnable Items

Returns or refunds will not be accepted in the following cases:

Change of mind after purchase.
Product damage caused by misuse, negligence, or improper handling.
Products returned without original packaging.
Products that have been used, altered, or damaged by the customer.
Return requests submitted after 7 days of delivery.

3. Return Request Process

To initiate a return or replacement:

Contact our support team within 7 days of receiving your order.
Provide your order number, photos/videos of the issue, and a brief explanation.
Our team will review your request within 2–5 business days.
If approved, return instructions will be provided.
Once the returned item is received and inspected, we will process the replacement or refund.

4. Replacement Policy

If your return request is approved, we will:

Replace the product with the same item (subject to availability), or
Offer an alternative product of equal value, or
Issue a refund if a replacement is not available.

5. Refund Policy

Refunds are only issued in the following situations:

The product received is damaged, defective, incorrect, or incomplete.
The ordered item is out of stock and cannot be fulfilled.
A replacement product is unavailable.

Approved refunds will be processed within 7–14 business days after verification and approval.

Depending on the payment method used, the refund may be issued through the following:

Bank transfer
Original payment method (where applicable)
Store credit

6. Shipping Costs

If the return is due to our error (wrong, damaged, defective, or incomplete product), Smart Store will bear the applicable return shipping cost.
For returns that do not qualify under our return policy, shipping charges are non-refundable and may be borne by the customer.

7. Order Cancellation

Orders may be canceled before they are processed or dispatched.
Once an order has been shipped, it cannot be canceled and will be subject to this Return & Refund Policy.

8. Product Appearance Disclaimer

Actual product colors, packaging, and appearance may vary slightly from the images displayed on the website due to screen settings, lighting conditions, or manufacturer updates.